Customer Service & Call Centers

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DISTRICT CUSTOMER SERVICE CENTRE 24 HOUR CONTACT NUMBERS E-MAIL ADRESS
Mutare Mutare Environs 020 63372/0778 408 842
Mutare Urban 020 61421/61959/61489/0774 105 254
Rusape 025 2529
Nyanga 0298 268/0738 352 220
Manicaland Chipinge 0227 2446/ 0774 029 162/0774 364 939
Middle Sabi 024 366/0774 029 162/0774 364 939
Chimanimani 026 2401/0227 2446/ 0774 029 162/0774 364 939
Masvingo 039 262088/265607/0716 206 410
Chiredzi 031 2571/2318/0716 340 027
Masvingo Gutu 030 2514
Rutenga 014 256
Mashava 035 2234

How to use the tables:

Look up your suburb code in Table 2, then find this code in Table 1

Table 1

DISTRICT CUSTOMER SERVICES CENTRE SUBURB CODE NUMBERS EMAIL
EAST MABVUKU H5,H15,H8,H6,H14 704235

2906937

hremabvuku@zedc.co.zw
BORROWDALE H1,H2,H7,H28 704233

2923102

hreborrowdale@zedc.co.zw
CBD H10,H14 704237

292103

hrecbd@zedc.co.zw
NORTH MABELREIGN H12,H26 706454

2906938

hremabelreign@zedc.co.zw
KUWADZANA H11,H16,H21 706455

2918103

hrekuwadzana@zedc.co.zw
WARREN PARK H18,H13 706453

2906939

hrewarrenpark@zedc.co.zw
SOUTH GLEN VIEW H19,H23 706451

2931960

hreglenview@zedc.co.zw
WATERFALLS H17 704232

2931961

hrewaterfalls@zedc.co.zw
SOUTHERTON H9 704231

2931959

hresoutherton@zedc.co.zw
CHITUNGWIZA MAKONI C1,C2,C3,C4,C5 070-24921

2923105

callcentrechit@zedc.co.zw

 

 

Table 2: SCHEDULE FOR SUBURB CODES

SUBURB CODE SUBURB CODE SUBURB CODE SUBURB CODE
Amby H5 Alexandra Park H1 Arcadia H14 Adylin H12
Athlone H5 Ashbrittle H2 Avenues H14 Ashdown Park H12
Chikurubi H15 Ballentyne Park H7 Braeside H14 Avondale H12
Chisipite H8 Belgravia H1 Chadcombe H14 Avonlea H12
Chizhanje H15 Borrowdale H7 Cranborne H14 Cotswold Hills H12
Donnybrook H15 Colne Valley H7 Epworth H14 Emerald Hill H12
Eastlea H5 Colray H7 Greenwood Park H14 Greencroft H12
Greendale H5 Crowhill H7 Hatfield H10 Haig Park H12
Greengrove H6 Glen Lorne H7 Hillside H14 Kensington H26
Highlands South H5 Glenwood H28 Kopje H14 Mabelreign H12
Letombo H5 Greystone Park H7 Logan Park H10 Marlborough H12
Lewisham H8 Groombridge H2 Park Meadowlands H14 Mayfield Park H12
Lichendale H5 Gunhill H7 Msasa Park H14 Meyrick Park H12
Mabvuku H15 Hatcliffe H7 Mukuvisi H14 Milton Park H12
Mandalay Park H14 Hellensvile H7 Queensdale H14 Monavale H12
Mandara H5 Highlands North H7 St Martins H14 Mt Hampden H12
Manresa H5 Hogarty Hill H7 Wilmington Park H14 Sentosa H12
Rhodesvile H5 Kambanji H7 Budiriro H23 Sherwood Park H12
Ruwa H14 Little Norfolk H2 Glen Norah H19 St Andrews H12
Tafara H15 Luna H7 Glenview H23 Strathaven H12
Ventersburg H14 Mt Pleasant H2 Graniteside H17 Sunridge H12
Zimre Park H15 Newlands H7 Grobbie Park H17 Valencedene H12
Dzivarasekwa H11 Northwood H2 Hopley H17 Ardbennie H9
Harare West H16 Pomona H7 Induna H17 Harare South H9
Kuwadzana H11 Quinington H7 Midlands H17 Highfields H9
Lake Chivero H21 Rietfontein H28 Parktown H17 Houghton Park H9
Marimba Park H21 Rolf Valley H28 Prospect H17 Lochinvar H9
Merwede H11 The Grange H28 Sunningdale H17 Mbare H9
Mufakose H21 Umwinsidale H28 Waterfalls H17 Southerton H9
Snake Park H11 Vainona H7 Rugare H18 Uplands H9
Sublime H11 Aspindale H18 Tynwald H13 Willowvale H9
Crowborough H11 Belvedere H13 Warren Park H18 Workington H18
Kambuzuma H18 Ridgeview H13 Westwood H18 Linoln Green H18
Zengeza 3 West C1 Zengeza 2 West C2 Mayambara C4 Seke Unit J C1
St Marys West C1 St Marys South C2 Chitungwiza ZRP C4 Zengeza 2 East C2
Guzha North C1 Zengeza 3 East C2 Seke Unit L,M,N&P C4 Zengeza 5 Ext C5
Zengeza 5 C1 Seke Unit A-E C3 St Marys East C4 Zengeza 3 Ext C5
Seke Unit J West C5 Seke Unit G-H C3 Zengeza 1 C4 Dema C5
Seke Unit K C5 Seke Unit J Central C3 Makoni shops C5 Seke Unit G C5
ZIMBABWE ELECTRICITY TRANSMISSION & DISTRIBUTION COMPANY

NORTHERN  REGION

 

NOTICE TO OUR VALUED STAKEHOLDERS

ZETDC would like to advise its valued clients in Northern Region of changes to the previously publicised contact details of the various client service personnel in the region. Our valued clients are kindly advised to use the following numbers for any client related enquiries within their respective areas:

 

CLIENT  SERVICE

CENTRE

AREAS COVERED 24 HR.

CALL CENTRE

CLIENT SERVICE OFFICER SALES / NETWORK

MANAGER

 Bindura Bindura Centre, Shashi View Area, Greenhill, Long Acres,  Batanai, Mt View, Chipadze, Chiwaridzo 1 & 2,  Aerodrome, Chipindura,  , Madamombe , Shamva, Shutu T/Ship, Nanhenga, Matepatepa, Nyava T/ship 0271- 6672,  0271-6506,0271-6353,0772 422 231 0271 – 63530772 306 045 SALES MANAGER

0772 417 457

0271-7034

ichakupa@zedc.co.zw

NETWORK MANAGER

0772 411 254

0271-7295

rgapa@zedc.co.zw

 

 

 

Concession Concession, Dandamera,  Christon Bank, Mazoe, Glendale, Gweshe, Howard, Chriscre Business Centre  0375-28672974/2976 0375-28660772 975 110
Mvurwi Mvurwi Township, Guruve Growth Point, Mudhindo Business Centre, Suoguru T/Ship, Nzvimbo Bus. Centre, Bakasa Bus. Centre, Mahuwe Bus. Centre, Mushumbi Business Centre. 0277-23140773 088712 0277 – 21160775 357 287
Mt Darwin Mt Darwin, Pfura Township,  Madziwa,  Rushinga, Kandeya, Mukumbura, Dotito , Madziwa T/Ship 0276-2355/2755 0276 – 26070772 804 112
Centenary Centenary, Muzarabani, Gato T/ship, St Alberts, Chaona  Business Centre, Bare Business Centre, Nyakudya Business Centre, Hwata Business Centre, Hoya Business Centre 057-2232/22570773 088 716 057 – 22570772 702 910
Kadoma Kadoma Town, Sanyati, Chakari, Patchway,  Empress, Doneni,  Muzwezwe, Bumbe, Ngezi-Mhondoro,  St Ruperts, Pasi Dam Area, Blagdon 068-225190773 088 705 068-234670772 425 788  

SALES MANAGER

0712 443 986

068-26484

simangorwa@zedc.co.zw

NETWORK MANAGER

0773 359 410

068-23044

gtsvakwi@zedc.co.zw

 

Chegutu Chegutu Town, Zowa, Msengezi, Sherpton, Suri-Suri, Nyatsanga,  Torphin Area, Mhondoro, Umfuli, Pickstone, Neuso, Musinami, Chirundazi, Mashayamombe, Etna 053-2641/20774 057477 053-34270772 674 557
Norton Norton Town, Darwendale, Nyabira, Chivero, Nyamweda, Selous, Msengezi Makwiro, Kutama, Masiyarwa, Lydiat Area, Clear Water, Lake Chivero,  Chibero 062-2242/30773 088704 062-32690772 885 196
Beatrice Beatrice, Mubayira, Ngezi-Mamina, Furtherstone, Marirangwe, Landos, Mudzimurema, Lanark 065-347/289 065-2890772 737 277
Chinhoyi CBD, Chikonohono, Gadzema, Mpata, Chitambo, Cold Stream, Hunyani, Ruvimbo 1 & 2, Chinhoyi Caves, Rusununguko, Mapako 1 & 2 Orange Groove, Mzari, Mzari Etx,  Murombedzi, Chitomborwizi, Mazvikadeyi, Trelawney, Banket, Alaska, Lions Den, Shekelton 067-22281/20773 088 708 067-227150773 063 418  

ACTING SALES MANAGER

0775 394 991

067-24035

pmashingaidze@zedc.co.zw

 

 

 

NETWORK MANAGER

0736 796 464

067-22853

tchikuvira@zedc.co.zw

Karoi  Karoi Town, Chikangwe, Chiedza, Karoi Low Density, Chirundu, Magunje area, Zvipani Business Centre, Chidamoyo Bus. Centre, Kazangarare Business Centre, Makuti Bus. Centre, Tengwe Bus. Centre & surrounding farms 0264-21564850773 088707 0264-21576100774 397 307
Mhangura Mhangura Business Centre, Chebanga, Damba Village, Gudubu Village 1 – 12, Doma Bus. Centre & surrounding farms, Shumba Bus. Centre , Polan Tree & surrounding Farms 060-56810773 088 718 060-54640772 626 455
Kariba Kariba urban, Mahombekombe, Nyamhunga,  Batonga Phase 1, Kariba Heights, Fishing camps, Charara, Chawara, Crocodile Farm 0261-21461080773 088 719 0261-21464510782 325 152
Mutorashanga Mutorashanga, Raffingora,  Birkadale & surrounding farms, Muriel Mine & surrounding Farms, Ceasar Mine & surrounding farms, Baswick School & surrounding farms, Mapinga Business Centre 0668-4260773 088  717 0668-2670772 700 431
   
Marondera Marondera Town, Winston Park, Paradise Park , Lendy Park, Ruzawi Park, Cherutombo, Morning Side, Rusike,  Yellow City, Dombotombo, Nyameni, Cherima, Garikai, Wedza,  Kushinga Phikelela, Chivhu, Sadza, Imire, Chendambuya 0279-235670279-24583 0279 – 21896  

SALES MANAGER

0772 219 396

0279-21879

mkudinha@zedc.co.zw

NETWORK MANAGER

0712 664 901

0279-24421

chituwo@zedc.co.zw

 

Juru Juru, Goromonzi, Rusike, Juru, Musami, Arcturus, Domboshava, Makumbe, St Pauls Mission 04-66536304-664476 04-6636550772 587 229
Bromley Bromley, Mahusekwa, Dema, Goromonzi, Rusike, Ternary 0773 088 709 0777 865 895
Mtoko Mtoko, Nyamapanda, Kotwa, Murehwa, Mtawatawa, UMP, Macheke Farms, Waterloo Farms, Mukanda Farms, Mt Pleasant Farms 0272-24760774 638 847 0272 – 24760772 587 231
 

The above telephone numbers are meant to bridge time between query identification and resolution for the benefit of our valued clients. Should you fail to get  satisfactory responses from our local offices, please do not hesitate to contact the Regional Office on the following numbers:-

 

Marketing Officer                -0772805673           mringirisai@zedc.co.zw

Commercial Manager         –  0772 428 200       kmutyambizi@zedc.co.zw

Engineering Manager          –  0772 284 526       pmazwazwa@zedc.co.zw

General Manager                 –  0712 230 150       sdadi@zedc.co.zw

 

You can now also visit our website www.zetdc.co.zw for daily   client related updates!

SERVICE CENTRES  SERVICES OFFERED PHYSICAL ADDRESS AREAS COVERED
Bulawayo East District (Commercial)

 

Tel: 09-67180,79521,79526

880953

Customer Queries & Enquiries, Receipting, New Connections, Reconnections, Inspections, Credit Control  

Halco House

Fife  Street/10thAvenue Bulawayo

 

One Stop Shop

Bulawayo East District Depot  (CSC)

 

Tel: (09) 889891-4

79379

887894

78152

Infrastructure Development

Maintenance (Network & Fleet),Faults Management

New Connections- (physical connections)

Electricity House

Lobengula Street/Khami Rd

Bulawayo

City Centre Famona,Hillcrest,Hillside,Barham Green Southwold,Burnside,Montrose, Malindela,Greenhill, ,North-end Gumtree,Manningdake,Bradfield,Malindela,NUST Matsheumhlophe,Ilanda,Kumalo,Suburbs,Waterford,Doughlasdale

Lockview,Trenance,Woodville,Northvale,Woodlands

Selbourne Park, Mahatshula

Bulawayo West District

Nketa Depot (CSC)

 

 

Tel: (09) 460535

460537

Infrastructure Development

Maintenance (Network & Fleet),Faults Management

New Connections- (physical connections)

Accriton Road/Off Plumtree Donnington

Bulawayo

Belmont West Industrial sites, Bellevue, Nketa, Emganwini, Nkulumane, Rangemore,Newton West, Tshabalala

Old Pumula.Pumula East & North, Pumula, South, ,Sizinda,Kelvin                                vc Industrial Sites and Khami Prison

Bulawayo West District

Entumbane Depot (CSC)

 

Tel: (09) 460538

460537

Infrastructure Development

Maintenance (Network & Fleet),Faults Management

New Connections- (physical connections)

Accriton Road/Off Plumtree Donnington

Bulawayo

Makokoba, Mzilikazi, Nguboyenja, Mpopoma,

Matshobama, Entumbane, Emakhandeni, Njube, Lobengula, Magwegwe, Pelandaba, Luveve,

Cowdray Park, Richmond, Norwood, Trenance

Bulawayo West District

(Commercial)

 

Tel: (09) 78233

77021

Customer Queries & Enquiries, New Connections, Reconnections, Inspections, Credit Control Richmond House

Lobengula Street/Khami Rd

Bulawayo

 

Makokoba, Mzilikazi, Nguboyenja, Mpopoma,

Matshobama, Entumbane, Emakhandeni, Njube, Lobengula, Magwegwe, Pelandaba, Luveve,

Cowdray Park, Richmond, Norwood, Trenance

 

Belmont West Industrial sites, Bellevue, Nketa, Emganwini, Nkulumane, Rangemore,

Old Pumula.Pumula East & North,Pumula South,Tshabalala,Sizinda,Kelvin and Khami

Rural Depots:
 

Bulawayo Environs CSC

 

Tel: (09) 477311/460227

 

Connections, Maintenance, Reticulation Plumtree Road/Leamington Rd

Bulawayo

Nyamandlovu, Tsholotsho, Solusi, Matopo, Figtree, Ntabazinduna, Esiphezini,Dinyane,Usher,Worringham, ,

Gumtree,ClaremontImbizo Barracks Sigola,Somnene

Hope Foutain & Mines,Umgusa Irrigation,Empandeni and

Byo Airport

Esigodini CSC

 

Tel: 0288-341

 

Receipting, Connections, Maintenance, Reticulation Esigodini Esigodini,Mawabeni,Esibomvu,Mzingwane,Mbalabala,

Fort Rixon, Nswazi.Irisvale.Mpisini Ntabende

Filabusi CSC

 

Tel: 017-221/226

 

Receipting, Connections, Maintenance, Reticulation Filabusi  Filabusi, Hwali, Silalatshani, Singwango, Nkankezi, Mbondweni, Sanale, Mahole, Vokola and Avoca
Gwanda CSC

 

Tel:0284-22229

22204

22628

 

 

 

 

 

Connections, Maintenance, Reticulation Gwanda Gwanda Town,Jahunda,Spitzkop,West Nicholson,Collen Bawn,Gwaranyemba,Ntepe,Samlodi,Manama,NtalaleStanmore

Mkwidzi,Gwakwe,Kezi,Maphisa,St Joseph,Nsthelanyemba,

Sontala,Natisa,Kezi,Brunaberg,Sun Yet Sen

Beit-Bridge CSC

 

Tel: 0286-22341

 

Receipting, Connections, Maintenance, Reticulation Beit-Bridge Shashe, Zezani, Lutumba,Chaswingo,Nottingham,Mazunga area, and Bubi
Plumtree CSC

 

Tel: 019-2237

 

Receipting, Connections, Maintenance, Reticulation Plumtree Plumtree Town,Tekwane,Brunaberg
Turk CSC

 

Tel: 0285-347/222/368

 

Connections, Maintenance, Reticulation Turk Turk,Nyathi

 

Lupane CSC

 

Tel: 0898-455

 

Connections, Maintenance, Reticulation Lupane Lupane,St Lukes , insuza, sipepa,St paul ,Mzola. Jotsholo Fatima,Half Way Hotel and surrounding areas,

 

Hwange CSC

 

Tel: 0281-32534

 

Connections, Maintenance, Reticulation Hwange Hwange Town and surrounding areas,

 

Victoria Falls CSC

 

Tel: 013-43437

 

Receipting, Connections, Maintenance, Reticulation 88 Spencer Rd

Victoria Falls

Victoria Falls Town and surrounding areas
Binga CSC

 

Tel: 015-278

Receipting, Connections, Maintenance, Reticulation Binga  Binga Town and surrounding areas
Gwanda District Revenue Office (Commercial)

 

Tel:

0284-22628/22204

New connections, Installation, Reconnections, Inspection, Meter reading, Credit Control, Revenue Collection, Billing, Banking Hall Sudan Street/Forth Ave

Gwanda

Gwanda Town,Jahunda,Spitzkop,West Nicholson,Collen Bawn,Gwaranyemba,Ntepe,Samlodi,Manama,NtalaleStanmore

Mkwidzi,Gwakwe,Kezi,Maphisa,St Joseph,Nsthelanyemba,

Sontala,Natisa,Kezi,Brunaberg,Sun Yet Sen

Hwange District Revenue

Office (Commercial)

 

Tel:

0281-32458

34213

33197

New connections, Installation, Reconnections, Inspection, Meter reading, Credit Control, Revenue Collection, Billing, Banking Hall 36 Sandalwood Crescent

Baobab Hill        Hwange

Lupane,Hwange, Binga,Victoria Falls
DISTRICT CLIENT SERVICE CENTRE AREAS COVERED CALL CENTRE CLIENT SERVICES OFFICER Email Address
 

 

 

 

GWERU

GWERU URBAN Gweru Town, Southdowns, Southview, Lundi Park, Ivene, Senga, MSU, Dalesford, Harben Park, Thornhill Air Base, Riverside, Mtapa, Mambo, Mkoba, Christmas Gift, Antelope Park 054 – 223344

054-225478

08004817

054 – 220638

0773253369

urban@zedc.co.zw
GWERU ENVIRONS Shangani, Guinea Fowl, Chikwingizha, Lalapanzi, Lower Gweru, Chiwundura, Indiva, Hunters Road, Somabhula, Matopo Road, Mhlahlandela, 054 – 223433

 

054 – 222428

0773213486

environs@zedc.co.zw
SHURUGWI Sebanga, Shurugwi Town, Chikato BC, Gwanza BC, Pakame Mission, Tongogara BC, Chironde BC, Gwenoro, Impali Source. 052 – 6424 052-6512

0772 657 477

shurugwi@zedc.co.zw
MVUMA

 

Mvuma Town, Driefontein Mission, Chizhou Business Cetre, Holly Cross , Serema, Chaka, parts of Chirumhanzu, , Felixburg, Part Lalapanzi  

 

032 – 372/3/4

032-372

0779308475

mvuma@zedc.co.zw
CHIVHU Chivhu Town, Nharira, St Francis Mission, Daramombe, Madamombe, Gandachibvuma, Wilshire Farm and Manyene 056 – 2447/8 056-2447

0773290459

chivu@zedc.co.zw
 

 

ZVISHAVANE

 

ZVISHAVANE URBAN & ENVIRONS

Zvishavane Town, Mandava, Makwasha, Eastlea, Highlands, Zvishavane Industry, Mtonjeni Plots, Mimosa, Mabasa, Takavarasha, Dadaya, Denge, Vugwi, Dambudzo and Mberengwa Centre 051 – 2411 051 – 4217

0776109093

zvishavane@zedc.co.zw
 

MATAGA

Mataga, Buchwa, Masase, Nenga, Jeka, , Chegato, Mberengwa,  Sandawana Mine, Mpandashango, Ngungumbane,  Musume, Inyala,  Berejena, Matibhi, Maringire and Mulele 0517 – 2246/7 051 – 2246

0772738482

mataga@zedc.co.zw

 

 

 

 

 

 

KWEKWE

 

KWEKWE URBAN & ENVIRONS

Mbizo, Amaveni, Chicago, Msasa Park, Fitchlea, Southwood, Tabamali, Dutchmans Pool, Kwekwe East, part of Kwekwe West, Brandfold, Munyati, Kwekwe Industrial, Kwekwe Town and Battlefields 055 – 22977/9

055 – 24697

0800 4818

055 – 24699

0773522085

0714087373

kwekwe@zedc.co.zw
 

REDCLIFF

Ripple Creek, Kwekwe West, Torwood, Simbi Park, Rutendo, Redcliff Town  055-62338/9

 

055-62313

055-62333

0773282625

redcliff@zedc.co.zw
 

NKAYI

Nkayi Centre, Mutimutema,  Loreto, Gothic Mine, Hozoli, Muchape,  Cross Roads, Silobela, Jena Mine, ArdaFairacres, ChiguhuneZenka, Guwe, Zinyangeni, Matshuzula Business Centre, Chief Nkalakatha Mpumelelo, Hompane, Dolahali, Tohwe, Sesemba, Nkomayanga Dakamela, Kana Mission, Mathetshaneni, Gwelutshena,Sivomo, Seshange, Nesigwe  

0558-583

0558-581

0712307891

0773010285

nkayi@zedc.co.zw
GOKWE Gokwe Town, Gokwe Industry, Nyaradza, Sesami, Mapfungawutsi, Njelele, Manoti, Kana,  Nemangwe and  Jahana 059 – 2224

059 – 2284

059 – 2857

0773 442 785

gokwe@zedc.co.zw
NEMBUDZIYA Nembudziya Centre,   Ganyungu, Kuwirirana, Tshoda, Mashane, Chireya, Goredema,Tsungai, Norah, Nyarupakwe, Siyakobvu and Musadzi. 059 – 2680

059 – 2856

 

0774484727/ 0713014981 nembudziya@zedc.co.zw